FAQs

We offer a 30-day money-back guarantee on all purchases. If you're not completely satisfied, simply return your item within 30 days of delivery for a full refund. To be eligible, items must be unworn, unwashed, and in their original packaging.

We process and ship all orders within 48 hours. Delivery typically takes 3–7 business days depending on your location. You'll receive a tracking number by email once your order has shipped.

Yes, we ship to most countries worldwide. International shipping times vary by destination but typically range from 7 to 21 business days. Depending on your country, customs fees and import duties may apply.

Absolutely! Every order comes with a tracking number. We'll email you with your tracking information once your order ships, so you can follow your package's progress.

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted to protect your payment information.

To initiate a return, simply contact our customer service team with your order number. We'll send you a prepaid return label and detailed instructions. Once we receive your return, your refund will be processed within 5–7 business days.

Yes. We design and produce our pieces ourselves, working closely with trusted manufacturing partners. Every item you purchase is a genuine Soverah product and meets our quality standards.

Our customer support team is available Monday–Friday, 9am–6pm CET. You can reach us via email at support@soverah.com or through the live chat on our website. We aim to respond within 24 hours.